Work Requests Made Easy

two colleaugues laugh during a friendly discussion walking down a hallway with an ipad

Facilities management teams spend a large portion of their time dealing with incoming work requests.

However, for facility users, submitting a work request might be something they seldom do. Without engaging in the process with any sort of frequency, they’re unlikely to be familiar with how to create a helpful request.

Key to integrated FM is creating a frictionless request process, that makes it quick and easy for the requester, while getting the team all the information they need to triage the job.

By creating templates for standard requests, you can make submitting and triaging requests more efficient, yielding benefits for both your team, and the broader business. These efficiencies reduce processing time and create a better experience for facility users.

Ease for requesters

Support facility users by creating standard requests that they can select when submitting a request. Rather than having to send an email, inevitably devoid of some key details, requesters will be able to select requests where key information is pre-populated.

From the requester’s perspective, this makes submitting a request as simple as snapping a photo and updating a few fields. Ideally, facility users can submit requests on the spot using their mobile phone or tablet.

Reduce emails

Receiving an incomplete request is inefficient for facilities teams, who then have to spend additional time seeking information. In some cases, this might be sending an email off to the requester, in others, it might be physically going to the location.

In either case, it’s time that could be better spent.

Creating standard request templates for requesters can lighten the load on your inbox, removing the need for strings of follow up emails. If using dedicated FM software, users can submit their requests directly into the platform, removing the need to double handle the request.

Improve engagement with facility users

A facility user’s interaction with the FM team is often limited to the occasional work request. In these interactions, however infrequent, facility users have the opportunity to better understand facilities management and its role in the business.

These interactions form their overall impression and attitudes towards FM, and the facilities team. Constructive collaboration between FM and the broader business can be of huge benefit; from creating better work environments, to reducing environmental impact of the facility.

The better the relationship between the FM team and the facility users, the more likely it is that this collaboration will occur.

Simplifying the work order process with templates to empower facility users, can lay the foundation for building these all-important relationships.