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Case Studies
Beaufort and Skipton Health Service is a rural Victorian health service dedicated to the wellbeing of over 8,500 people across the Beaufort, Skipton, and surrounding communities - a catchment that stretches from Derrinallum and Lismore in the south to Lexton and Amphitheatre in the north.
Operating across two campuses, the service delivers a comprehensive range of care including hospital services, residential aged care, community health, and medical practice - all held to national accreditation standards and Health Share Victoria requirements.
Learn more at bshs.org.au.
As a small rural health service, Beaufort and Skipton operates with lean resources - which means every inefficiency in day-to-day operations carries real cost. Before implementing FMI Works, the facilities team managed asset and maintenance data across a patchwork of spreadsheets: long, unwieldy, and time-consuming to navigate. Finding a specific piece of information meant scrolling through rows upon rows of data, with no guarantee of accuracy and a meaningful risk of human error.
Beyond the day-to-day friction, compliance and reporting presented a significant burden. As a health service subject to regular audits and held to both national accreditation standards and Health Share Victoria requirements, having reliable, accessible data on hand was not optional - it was essential.
The existing approach made this difficult, leaving the team exposed and under pressure whenever reporting or audit activity loomed.
"We were working with spreadsheets that were a mile long - you'd have to scroll sideways forever to find the piece of information you needed."
- Kel Oswin, Support Services Manager, Beaufort and Skipton Health Service
Beaufort and Skipton Health Service engaged FMI Works to centralise their asset and maintenance data in a single, purpose-built platform - replacing their fragmented spreadsheet approach with a system designed to support the realities of a busy, compliance-focused health service. The priority was clear from the outset: get the data into one place, make it easy to find, and make it easy to act on.
The implementation was supported by close collaboration with the FMI Works team, whose training and onboarding approach the Beaufort and Skipton team found to be exceptional.
For a team with no prior experience of a dedicated facilities management system, the accessibility of the platform - and the quality of the support behind it - proved critical to adoption across the organisation.
"FMI is ahead of the game, and the team have been amazing right from the get go. Our training sessions always come with great banter, and are incredibly informative. We come away with that 'I've got it' feeling, and everything has been so seamless and well managed."
- Kel Oswin, Support Services Manager, Beaufort and Skipton Health Service
The impact on compliance and audit readiness has been immediate and significant. With all asset and maintenance information centralised and accessible on demand, what was once a stressful, time-intensive exercise has become straightforward.
In one notable instance, the team sat down with an auditor and - within 45 minutes - provided sufficient evidence to achieve a full sign-off across all requirements. That kind of outcome, delivered confidently and efficiently, reflects a fundamental shift in how the team manages their compliance obligations.
"Not long ago, I sat down with an auditor, and in about 45 minutes, provided enough evidence to get a big tick against all requirements. It is such an incredible feeling to sit down with an auditor, and have them say that what you're doing here is amazing."
- Kel Oswin, Support Services Manager, Beaufort and Skipton Health Service
Beyond compliance, FMI Works has improved the daily rhythm of facilities management at Beaufort and Skipton.
Work orders are managed centrally, allowing the team to triage requests, allocate resources, and make informed decisions with full visibility across the organisation. The time savings are tangible - and the reduction in manual effort has meaningfully reduced the risk of error.
"It saves us a massive amount of time, and improves the accuracy - we've far less chance of making a mistake. Being able to create these reports, and see information, at the click of a button just makes our job so much easier."
- Kel Oswin, Support Services Manager, Beaufort and Skipton Health Service
Perhaps the most unexpected outcome has been the human one.
The maintenance team - most of whom had never used a dedicated FM system - have embraced FMI Works wholeheartedly, and the effect on team morale has been profound. Staff are working to KPIs that connect directly to the organisation's strategic goals, and the closed feedback loop between maintenance staff and request submitters has created a culture of recognition and accountability. For a small team doing important work, knowing that their efforts are seen and appreciated matters.
"As we see more and more of that feedback coming through, it is having a profound impact on everyone, and really helps the maintenance staff to feel appreciated."
- Kel Oswin, Support Services Manager, Beaufort and Skipton Health Service
Schedule a free demo of FMI Works to discover how we can help you centralise and streamline your facilities management processes.
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