The George Centre and FMI Works: How a $100M Hospital Got Paperless Facilities Management Right

Key Metrics

• 57 Surgical Beds

• 26 Maternity Units

• $100M Investment

• 9,336m² Facility Footprint

• 420+ Work Orders (Year to Date)

• 4 Sites

• 6 Buildings

• 340+ Assets

• 30+ Suppliers and Contractors

• 50+ Users

Key Outcomes

• Paperless from day one: FMI Works was implemented prior to opening, enabling The George Centre to launch with fully digital, auditable facilities management from the outset.

• Thousands of assets loaded rapidly: With support from the FMI Works onboarding team, the full asset register was loaded in just a few months - a task that would have been unmanageable alongside day-to-day operations.

• Compliance-first planned maintenance: Critical systems including HVAC, fire safety, water testing and HEPA filtration were configured for planned maintenance within FMI Works from the start, ensuring a clear paper trail at all times.

• Faster, friction-free request management: Facility users moved away from verbal and email-based requests to a streamlined digital platform, improving communication, expectation-setting, and resolution transparency across the organisation.

• Data-driven decision making on the horizon: With response times, resolution times, and job volume data already accumulating, The George Centre is on track to make fully evidence-based asset repair and replacement decisions within 12 months.  

About The George Centre

The George Centre is a modern day and short-stay private hospital centrally located in southwest Sydney's Gledswood Hills - part of a newly developing specialist medical precinct.  

A joint venture between ACURIO Health Group and HealthCo (part of Home Consortium), the $100M, 9,336m² facility opened in July 2023 and delivers surgical, maternity, and endoscopy services alongside onsite medical imaging and pathology collection.

The George Centre is the first stage of an envisaged 5-hectare specialist health precinct - bringing world-class private hospital care to a rapidly growing community. Learn more at thegeorgecentre.com.au.

The Challenge

Opening a brand-new hospital is a logistical undertaking of significant complexity - and for Facility Manager George Kalogiannis, getting facilities management right from the outset was non-negotiable. With over 13 years of experience managing hospital facilities across Sydney, George understood the stakes clearly: in a healthcare environment, the building must run 24/7, compliance is mandatory, and auditable records aren't optional.

The George Centre team knew they needed a dedicated facilities management system before the doors opened. Without one, the risk of managing thousands of assets, compliance obligations, planned maintenance schedules, and day-to-day requests manually was simply too great - particularly for a lean team running a high-acuity environment. The question wasn't whether to implement a system, but which system would truly fit the demands of a modern private hospital.

"Everyone in the healthcare industry realistically needs to be using a system. There are so many moving parts, and making sure the building can run 24/7 is about saving lives - not to mention the compliance requirements and the importance of auditable records."
- George Kalogiannis, Facility Manager, The George Centre

The Solution

After careful evaluation of the available options, The George Centre selected FMI Works. George had used other systems in previous roles and came to the process with a clear picture of what good looked like - but it was FMI's combination of functional depth and user simplicity that ultimately made the decision straightforward. The platform offered everything needed for the facility management side, while making it genuinely easy for facility users to log requests - an important consideration in a busy hospital environment.

The FMI Works onboarding team worked closely with George and his team to load thousands of assets into the system ahead of opening - a task that would have been overwhelming to manage in parallel with standing up a new hospital. With that foundation in place, the team moved quickly to activate planned maintenance for their most compliance-critical systems, while simultaneously encouraging facility users to adopt the platform through simple, FMI-produced support materials.

"It was the simplicity of FMI that really set it apart. It has all the functionality we need for the facility management side, but for facility users it makes it so simple to log a maintenance request. The experience for them is great."
- George Kalogiannis, Facility Manager, The George Centre

The Impact

Compliance and audit-readiness from the start

With critical systems like HVAC, fire safety, water testing, and HEPA filtration configured for planned maintenance from day one, The George Centre has a clear, reliable paper trail across all compliance-sensitive assets. Planned maintenance reminders are sent to both contractors and the facilities team automatically, reducing the risk of error and ensuring that work proceeds on schedule - even when George is offsite. The result is a facility that is always audit-ready, with the documentation to back it up.

"Leveraging FMI for our planned maintenance helps to reduce any chance of error, keeping that work on track even if I'm not here, and ensuring we always have a clear paper trail."
- George Kalogiannis, Facility Manager, The George Centre

Operational efficiency and user adoption

Beyond compliance, FMI Works has transformed how requests flow through the organisation. By directing facility users away from verbal and email-based requests and toward the platform, The George Centre has created a consistent, trackable process for all maintenance activity. Users receive status updates and completion notifications, creating a transparency loop that has driven strong adoption across the hospital - and meaningfully improved the relationship between facilities and the broader team.

"Once they started using it and started getting status updates on their job and notifications when their job was completed, the enthusiasm for the process grew and adoption got better and better."
- George Kalogiannis, Facility Manager, The George Centre

Building a foundation for data-driven decisions

With growing volumes of data now accumulating in the system - response times, resolution times, planned vs. reactive job ratios - The George Centre is focused on establishing the baselines that will underpin future KPIs and strategic asset decisions. Within 12 months, George and his team expect to have the evidence needed to make fully data-informed repair and replacement decisions, elevating facilities management from an operational function to a genuine strategic asset.

"This year is about developing our baselines for future KPIs. It is amazing to see the data we already have available in the system. It is already helping to keep us accountable as a team and understand our performance, so I'm excited to see what we will be able to do in the future."
- George Kalogiannis, Facility Manager, The George Centre