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Clearing Up Contractor Confusion
A lack of visibility over contractor management was causing challenges for this organisation.
Reliance on a manual process and a single point of contact was leading to wasted contractor hours.
Prior to moving to FMI Works, managing contractors across multiple sites was a challenge for Racing Queensland. Jobs were often booked over the phone via verbal instructions.
Often, this resulted in contractors arriving unannounced, and seeking clarification on the work they were there to do. This created unnecessary billable hours, while the team scrambled to pull together relevant information.
Since moving to FMI, visibility over contractors has dramatically improved, enabling more efficient work processes. Facilities Services and Project Administrator Melanie Bishop explains:
“Before FMI I had contractors show up, looking for their contact. If they weren’t at their desk, I wouldn’t know what to say to the contractor, and couldn’t provide further instruction. Now, contractors receive sitemaps and other information alongside the work order, but if they turn up with questions, it is easy for me to log into FMI and check the details of their job.”
Curing contractor confusion
Within weeks, Racing Queensland was experiencing more efficient contractor management.
Implementing FMI for contractor management helped this client:
Improve visibility over works
Ensure contractors always have the information they need
Reduce pressure on key team members
Before FMI I had contractors show up, looking for their contact. If they weren’t at their desk, I wouldn’t know what to say to the contractor, and couldn’t provide further instruction. Now, contractors receive sitemaps and other information alongside the work order, but if they turn up with questions, it is easy for me to log into FMI and check the details of their job.
Take Control of Contractor Management
Ensure you have complete visibility over contractor engagements with the help of FMI Works.
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