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Marvellous Maintenance Requests
Empowering facility users to raise maintenance requests quickly and easily supported rapid user adoption and process compliance.
For facility users at The George Centre, a streamlined, efficient process is fostering positive stakeholder relationships.
Within weeks of going live, the facilities team at The George Centre were starting to hear positive feedback on the platform. Effective expectation management and communication supporting positive outcomes for all stakeholders.
The George Centre Facility Manager, George Kalogiannis, explains the change management process: “We started refusing verbal or email requests and directing people to the platform to encourage them to try out the system."
"It didn’t take much to get people using the system. I made up some little support sheets with the help of the FMI team which made it very simple for users to log a request.”
“Once they started using it and started getting status updates on their job, and getting things like notifications when their job was completed, the enthusiasm for the process grew and adoption got better and better.”
Building better stakeholder relationships
Considering the needs of facility users has helped to support service delivery and positive stakeholder relationships.
Stakeholder relationships supported by:
Simple maintenance request process
Effective expectation management
Improved communications
I have a lot of contact time with our facility users and get some great anecdotal feedback while I’m out in the hospital.
Streamline your maintenance request process
Make maintenance requests a simple process for facility users, by working with our team.
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